So, I telephoned my automobile insurer, RBC Insurance and explained the need. The lady took the info and then quoted a price. (sucking sound here - he's 18). I told her I would get back to her. She asked, "when?" I replied "When I can."
She phoned twice in the same week asking for an update. On the last call, I said, "NO. Do not insure him."
Then I received a packet in the mail showing him as an occasional driver on my insurance. I phoned up RBC and said, "NO, this is not wanted. Take him off."
"Well Sir, you'll have to sign a form."
"Why?"
"Well to remove him from your insurance."
"But he's not on my insurance."
"Yes, he is."
"Why? I told you 'No, don't put him on."
"Well Sir, that's not how it works."
"All I asked for was a quote, I didn't confirm. In fact I said, 'No'"
"Sir that's not how it ...."
I used the RBC 'comment' site.
I got a phone call from someone who could do nothing as they were not authorized to actually do anything when customers had issues.
I received a packet in the mail to sign to CONFIRM that my son was insured.
I received an e-mail reminding me to sign what I received in the mail to CONFIRM that my son was insured.
But I have yet to hear from ANYONE at RBC Insurance acknowledge that in fact I never asked for my son to be added as an occasional driver. I said "NO". What is so hard about the word "No" for RBC Insurance?
I can only assume that RBC Insurance excels in creative incompetence.
Not only is RBC insurance incompetent, but I suspect a degree of unethical sales behaviour, perhaps driven by commissions.
Imagine calling Ford and asking for a price on a Mustang, and the next day a Mustang appears in your driveway with a demand for payment.
I've told RBC to fix this quick. But I suspect I'll be shopping for a new insurer very soon.
