The CBC had an expert weigh in on the death of a child last week that was due to a poorly handled 911 emergency call over Voice over IP (VOIP). The CBC article stated:
Calls made with VoIP cannot be automatically tracked because there is no physical address linked to the digital signal. As a result, call centre operators must manually reroute the calls to local 911 operators.
Emergency calls made on analog land lines are answered by local 911 operators and automatically have addresses and phone numbers attached to them, making it easier to dispatch an ambulance or other emergency vehicle.
The above statements are false for those voice over cable (VOC/VOIP) carriers who implement 911 properly. For example, Videotron, a major cable service supplier in Quebec, automatically routes 911 calls to the closest 911 center and includes caller data (name, address and phone number).
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